Helpdesk

Sometimes, our end-customer call us saying that she/he is every time adding the PUK on the STB... Why? Here and example:

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Während dem TV Schauen erscheint eine Anfrage nach der Sprache (DE/FR). Der Kunde muss die Sprache auswählen und den PUK eingeben, dann kann er die Sendung weiter anschauen. Der Kunde hat 2 TV Boxen, beide haben das gleiche Verhalten.

Wie kann dieses Anliegen behoben werden?

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Seems weird, for sure, but it could be 2 different reasons why it's happening:

1. Our customer has 2 or more STBs and is adding the same PUK on both.
2. We have 2 customers with the same PUK.

So,

1. They should introduce a different PUK on each STB.
2. We should change the PUK.

I hope that this quick guide could help you!

Best regards,